Effective Date: August 28, 2026
House of Hendler (“House of Hendler,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit houseofhendler.com, purchase our products, contact us, subscribe to our emails, or submit a wholesale inquiry.
1. Information We Collect
We may collect the following information:
Information You Provide
- Purchase information: Your name, email address, billing address, shipping address, order details, and other information necessary to process and fulfill a purchase.
- Contact information: Your name, email address, and any information you include when submitting a contact form or communicating with us by email.
- Newsletter information: Your email address and any related subscription preferences when you sign up to receive marketing emails.
- Wholesale inquiry information: Information such as your business or shop name, buyer name, email address, telephone number, website or social media account, shipping address, resale or sales-tax identification number, resale certificate, fulfillment preferences, requested quantities, and any notes you provide.
Information Collected Automatically
When you visit our website, our website host and service providers may automatically receive limited technical information, such as your IP address, browser type, device type, referring page, pages visited, and the date and time of your visit. This information may be collected through server logs, cookies, or similar technologies needed to operate, secure, and deliver the website.
2. How We Use Information
We may use the information we collect to:
- Process, confirm, fulfill, and manage retail and wholesale orders;
- Arrange shipping and communicate order or delivery information;
- Respond to questions, contact requests, and customer-service inquiries;
- Review and respond to wholesale inquiries;
- Send newsletters, product announcements, or other marketing communications when you have subscribed;
- Maintain business and transaction records;
- Prevent fraud, protect the security of our website and services, and address technical problems;
- Comply with legal, tax, accounting, and regulatory obligations; and
- Enforce our policies and protect our rights.
We do not sell or rent your personal information.
3. Payment Processing Through Stripe
Retail purchases are processed through Stripe. When you make a purchase, payment information is submitted directly to Stripe and is handled according to Stripe’s privacy practices and security procedures.
House of Hendler does not receive or store your complete payment-card number. Stripe may provide us with limited payment and transaction information, such as the payment status, card type, last four digits of the card, billing information, and transaction identifiers, as needed to process and manage your order.
4. How We Disclose Information
We may disclose information to service providers that help us operate our business, including:
- Stripe, for payment processing, transaction management, fraud prevention, and applicable tax functions;
- MailerLite, for newsletter signup and email marketing;
- FormSubmit, for transmitting information submitted through website forms;
- GitHub Pages, which hosts and delivers our website;
- USPS and other shipping or delivery providers, as necessary to deliver orders;
- Email, technology, administrative, accounting, legal, and other professional service providers, when reasonably necessary to operate our business; and
- Government authorities or other parties, when disclosure is required by law or reasonably necessary to protect our legal rights, prevent fraud, or protect the safety of others.
These providers may process information only as permitted by their own terms, privacy policies, and applicable law.
We may also disclose information in connection with a business transaction, such as a merger, sale, reorganization, or transfer of some or all of our business assets.
5. Cookies and Similar Technologies
House of Hendler does not currently use a standalone analytics platform or advertising pixel on this website.
Our website host and embedded service providers may use cookies, local storage, server logs, or similar technologies that are necessary to provide their services, maintain security, remember preferences, process transactions, or operate newsletter features. Those technologies are governed by the privacy policies of the applicable providers.
You can adjust your browser settings to block or delete cookies. Blocking certain technologies may affect how some website or third-party features function.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing orders, providing customer service, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
7. Data Security
We use reasonable administrative and technical measures intended to protect personal information. Payment-card information is handled by Stripe rather than stored directly by House of Hendler.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.
8. Your Privacy Choices
You may:
- Unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails;
- Choose not to submit optional information through our forms;
- Adjust your browser settings to manage cookies or similar technologies; or
- Contact us to request access to, correction of, or deletion of personal information we maintain about you.
We may need to verify your identity before completing a privacy request. We may also retain information when required or permitted for legal, tax, accounting, fraud-prevention, transaction-record, or other legitimate business purposes.
9. Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.
10. Third-Party Websites and Services
Our website may link to or use services operated by third parties. House of Hendler does not control the privacy, security, or data-handling practices of those third parties. We encourage you to review their privacy policies before providing information through their services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any revised policy will be posted on this page with an updated effective date. Changes become effective when posted unless otherwise stated.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
House of Hendler Philadelphia, Pennsylvania heather@houseofhendler.com